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Residents press Panama City for policy after repeated estimated water bills and surprise back-billing concerns
Summary
Multiple residents described years of estimated water billing and urged the commission to adopt a forgiveness/true-up policy and to accelerate meter replacements; commissioners directed staff to bring a billing policy for review.
Several residents at the Panama City town hall raised complaints about long-running estimated water bills, surprise retroactive charges and confusion over meter reads and billing practices, prompting commissioners to request a formal policy discussion and staff follow-up.
Residents described cases in which meters were estimated for months or years while the customer was billed a flat or minimum amount, then later faced large adjustments when meters or MXU (remote-reading devices) were installed. One resident said they had been estimated since 02/2022 and feared a large retroactive charge; another described…
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