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Renters, income-qualified customers and consumer protections drive debate over on-bill financing terms

5368064 · July 11, 2025
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Summary

Intervenors and witnesses debated consumer safeguards for on-bill financing including renter participation, landlord consent, deferrals, loan recasting, calculators, eligible measures and safeguards for income-qualified customers.

Several parties pressed for explicit consumer-protection requirements and clarified program rules for renters and low-income customers during testimony. The Utility Consumer Advocate and other intervenors said program approval should ensure safeguards before widespread implementation.

Renter participation: The company proposed phasing renters into the program and limiting renter participation to projects where the landlord arranges and signs for work. Utility Consumer Advocate rate analyst Carrie Kuykendall testified UCA opposed renter-initiated financing without stronger owner involvement,…

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