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Supporters urge credentialing for digital navigators as health and benefits rely increasingly on online systems
Summary
At the hearing lawmakers heard calls to create a statewide credentialing commission for digital navigators (H100). Health‑care providers, community groups and navigators said standardized training and recognition are needed to sustain services that help residents access telehealth, benefits and online services.
Health‑care providers, United Way and a coalition of community organizations urged lawmakers to approve House Bill 100 to establish a commission to study a statewide credential for digital navigators.
Christine Fallon, director of Connected Care Patient Experience at Boston Children's Hospital, described the hospital's digital‑navigator program and its role in helping patients set up patient portals, join virtual visits and use remote monitoring devices. "Digital navigators meet patients and families where they are," Fallon said, describing how navigators provide in‑person, language‑accessible help in lobbies, clinics and inpatient rooms. Katrina Cook, a digital‑health professional at…
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