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County IT and central services request added staff to support new buildings, cybersecurity and rising service demand
Summary
Douglas County IT and central services described multiple staffing needs tied to new facility builds, cybersecurity testing, expanded online meeting and court demands, and high IT support-ticket loads; staff requested additional FTEs and a part-time administrative hire to free technical staff.
Douglas County information-technology and central services leaders told commissioners July 10 that the county needs added technical staff to support ongoing construction, new facilities and rising operational demands.
Darla Jones, director of IT, said the county’s IT staff-to-user ratio is well below industry guidance — she cited a common best-practice ratio of roughly one IT analyst to 25 users and said the county currently operates at about one to 100. Jones said the department handles a growing set of services including email and device support, network configuration, telephone systems, printers, cybersecurity testing…
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