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Commissioner emphasizes manager duties in lengthy orientation for first‑time pharmacy managers
Summary
The Commission delivered a detailed orientation to newly approved first‑time pharmacy managers stressing 35‑hour minimum weeks, technician/ clerk registration and ratios, diversion reporting within two hours, perpetual inventory reconciliation, and other compliance obligations.
The Connecticut Pharmacy Commission used its meeting to provide an extended orientation to a group of newly approved first‑time pharmacy managers, stressing regulatory duties, common inspection findings and resources for support.
The Commission chair told the group managers are responsible for the licensed pharmacy area and must understand rules on hours, continuing education, technician registration and diversion reporting. "We're here to make sure that you run a very efficient, great work environment, and run your pharmacy properly and follow all the rules," the chair said during the orientation.
Key points emphasized include: a minimum of 35 hours per week for pharmacy managers (waivers granted only during the COVID period and now expired); technician ratios (2:1 standard, 3:1 with certified technicians, and up to 4:1 for certain credentialed staff during peak months); clerks registration and visible name tags; timely reconciliation of Schedule II perpetual inventory (monthly) and reporting controlled‑substance losses within 72 hours; maintaining an up‑to‑date technician training manual and quality‑assurance records for misfills; and the requirement to permit drug‑control agents to enter the licensed pharmacy area after credentials are shown.
Commissioner Guante recommended signing up for the FDA MedWatch program to receive free recall and safety notifications. The chair and other commissioners also urged new managers to join professional associations and reminded them of the Haven Health program for confidential support with mental‑health or substance‑use issues.
The session included practical tips: have a second person check in scheduled‑drug deliveries to avoid invoice discrepancies; ensure diabetic products are reported to the state PDMP when required; and keep robotics and dispensing machines under routine oversight. The Commission said record‑keeping lapses are among the most common inspection findings and stressed that regular, accurate inventory makes investigations faster and more effective.
The Commission concluded by asking the new managers to review the state’s FAQ and pharmacy‑manager regulations on the Connecticut government website and to attest they would follow regulatory responsibilities.
