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Councilors press for hearing on modernizing Boston EMS dispatch phone system
Summary
Councilors filed a hearing order requesting review of the Boston EMS dispatch phone system, citing outdated equipment, staffing and pay disparities for telecommunicators who are EMT‑certified but paid less than other first responders.
Councilors Murphy and Fitzgerald filed a hearing order on July 9 asking for a review of Boston EMS dispatch operations, technology and staffing, focusing on modernizing phone systems and addressing compensation for EMS call takers.
Councilor Murphy said a recent visit to the 911/EMS call center showed antiquated technology and workflow that require call takers to use multiple phones and manual workarounds…
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