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Emergency communications center reports 13.1% year-over-year increase in incidents; requests staffing additions
Summary
The county’s emergency communications center reported a 13.1% increase in incidents processed through CAD in the first six months of the year compared with the same period in 2024 and requested five telecommunicators and two CTOs in the budget to address rising call volume.
The Sumner County Emergency Communications Center (ECC) told commissioners it processed about 124,000 incidents through its CAD system in the first half of the year, a roughly 13.1% increase compared with the same period in 2024. ECC representatives said outbound call volume remains roughly 6,500–7,000 per month.
ECC leadership said staffing is strained: the center had been fully staffed until about three weeks earlier and is…
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