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Resident seeks clarity on new city billing system, asks council to address past late fees
Summary
A Portsmouth resident told the council she is concerned about the city's transition to a new billing system and asked for communication about new account numbers and review of past late fees, seeking accommodation for customers affected by historical billing errors.
PORTSMOUTH, Va. — At the June 10 Portsmouth City Council meeting a resident raised concerns about the city's transition to a new billing system and asked for assistance resolving prior late fees that she said were incorrectly charged under the old system.
Sheila Joseph told the council she had been advised the city’s new billing system would be active in June and that her account number would change. Joseph said staff told her the new account numbers would…
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