Germantown officials say dispatch consolidation with Washington County is now in effect
Summary
Village police reported full consolidation of dispatch services to Washington County took effect July 7; staff said minor phone routing and VoIP issues remain while systems are ported.
Germantown police and staff reported on July 7 that full consolidation of the village’s dispatch services into Washington County’s system took effect that morning.
Police representatives said the consolidation transferred all dispatch responsibilities to Washington County and that a few technical steps remain, including porting phone numbers and adjusting voice‑over‑IP routing. Police staff said they will monitor transfers and adjust a temporary phone tree and extensions over the coming week.
Why it matters: consolidation changes how 911 and nonemergency calls are routed and managed; the police chief said staff will report back next month if there are major operational issues. Trustees asked whether the county’s VoIP platform and the village’s phone provider (Norcom) are compatible and urged staff to confirm technical compatibility with village IT contractors.
Officials said Norcom is presently handling phone programming while the village moves to Spectrum for its VoIP service; Capital Data will be involved if programming or access issues arise. No formal vote was required; staff characterized the item as information and monitoring.
Ending: Staff will report back to the committee if problems arise during the transition and provide a fuller update at the next meeting.
