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Raleigh presents progress and delays on CARES alternative crisis response program
Summary
City staff reported on progress — and vendor delays — for Raleigh CARES, the city’s four‑component alternative response program combining care navigation, an Acorns co‑response unit, a contracted crisis call diversion line and a planned community mobile crisis team.
Raleigh City Council received a multi‑department update on Raleigh CARES, the city’s multi‑component alternative crisis response initiative intended to expand non‑police responses to homelessness, behavioral health, and other non‑emergency social crises.
What was reported - Program components: care navigation (case management and housing connections), Acorns (a police co‑response unit with social workers), a crisis call diversion line operated under contract with Alliance Health, and a proposed community response team (clinicians and peer supports). - Care navigation: staff reported the care navigation team is fully staffed, conducted a soft launch in May, and has housed two individuals since May and helped five households access services. A technical vendor (Gelato) supports client tracking; full operations for care navigation were targeted for July once Gelato was live. - Acorns: staff said the unit has handled about 1,600 unique referrals since inception, is fully staffed, is training with Alliance and NAMI partners, and launched a Gelato database to log encounters and outcomes. -…
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