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Care unit report: alternative response program diverts roughly 1,900 emergency transports and expands outreach
Summary
City and Terrace Health officials told the Flagstaff City Council that the CARE alternative response unit has diverted roughly 1,900 transports from emergency rooms since 2022 and conducted more than 2,000 outreach contacts in 2024, while noting ongoing gaps in detox and treatment capacity.
City staff and Terrace Health updated the Flagstaff City Council on the CARE alternative response program on July 1, reporting the mobile unit has diverted an estimated 1,900 emergency department transports since service began in 2022 and completed more than 2,000 proactive outreach contacts in 2024.
Seth Greger, EMS battalion chief and CARE project manager, reviewed the program’s history and intent: to provide a non‑lights‑and‑sirens alternative for low‑acuity behavioral health and substance‑use calls, reduce arrests and emergency…
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