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New Canaan commission discusses single point of entry for health and human services
Summary
Members of the Health and Human Services Commission discussed creating a clear, widely publicized single point of entry (phone, website or app) and 24/7 navigator options to make town services easier to find and use.
Members of the New Canaan Health and Human Services Commission said Thursday they want a clearer, easier way for residents to find help from the town's human services and affiliated nonprofits, and discussed options including a single phone number, a click-through website tool and a 24/7 navigator app.
The commission's chair framed the discussion as part of a broader effort to define priorities for the health department and human services work: “the framework that, we're sort of thinking about is breaking the priorities into a couple different areas,” the chair said as the meeting opened.
Commissioners and other participants described repeated examples of residents who do not…
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