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Norwalk Parking Authority advances wayfinding, QR 15-minute pilot and signage after business outreach
Summary
After outreach to downtown businesses, the authority described steps to improve wayfinding, test a 15-minute free QR payment option, install bilingual pay stations and solicit bids for parking guidance technology to boost turnover and direct visitors to off-street lots.
The Norwalk Parking Authority discussed next steps this month for a package of customer-facing changes — digital wayfinding, new signage and a QR-based free 15-minute option — intended to improve turnover and direct visitors to off-street parking, staff said.
Tara, a staff member who led community outreach, said the authority conducted one-on-one outreach to more than 100 businesses and held a forum that drew about 15 business representatives. “We were only able to get about 15 people to join the event, but I think it was a really fruitful, and engaging, discussion,” Tara said, listing…
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