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Committee opens bill file on junk fees after Division of Consumer Protection describes ‘‘drip pricing’’ across industries
Summary
The committee voted June 18 to open a committee bill file to address junk fees after the Division of Consumer Protection outlined common examples—auto dealers, food-delivery platforms, apartment application and resort fees—and cited recent federal action banning some hotel/ticketing junk fees.
Katie Haas, director of the Division of Consumer Protection, told the committee June 18 that the division has seen a range of practices commonly called "junk fees"—hidden charges, mandatory add-ons and ‘‘drip pricing’’ where the advertised price increases during checkout. "Drip pricing is kind of as you go through the sales process, you get advertised a price, but then once you kind of get into it, they slowly start explaining that you're going to have to pay a little extra for this or a little extra for that," Haas said.
Haas and assistant director Blake Young gave examples from complaints and investigations: auto dealers adding mandatory…
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