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State officials describe expanding AI pilots, risks and election threats as agency use grows
Summary
State technology leaders described broad internal use of generative AI, pilot projects for call centers and tax services, and officials and outside experts warned the committee about deepfakes and election integrity risks while urging provenance and identity measures.
State technology managers and policy experts briefed the Government Operations Interim Committee on June 18 about expanding artificial intelligence use inside state government, pilot projects for agency call centers and tax services, and risks AI poses to election systems and public information.
“Artificial intelligence is a technology with both tremendous promise and tremendous peril,” Alan Fuller said, summarizing the challenge as agency leaders described pilots, governance and procurement cautions. Officials and outside experts urged careful oversight even as Utah agencies roll out tools intended to boost productivity.
Why it matters: Utah agencies have begun integrating large language and generative AI tools into daily work and customer service. Committee members heard both benefits (efficiency gains, improved drafting and faster retrieval of policy text) and risks (incorrect or hallucinatory outputs, data exposure, disinformation and deepfakes affecting elections).…
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