Plano has begun replacing faulty radio transmitter units attached to residential and commercial water meters, Steve Stoler, Plano’s media relations director, said in the city’s weekly newscast.

The replacements address a malfunction that, until recently, prevented electronic transmission of hourly water-usage readings. The city says the contractor Pedal Valves is performing the work and that each replacement takes about 10 to 15 minutes.

“Now water meters are working properly,” Stoler said. The city advised customers that five to seven days after a unit is replaced, daily usage will be viewable online at plano.gov/waterbill. Stoler said all Pedal Valves workers will carry proper identification and that the city is handling replacements at commercial businesses. He said the city expects all faulty units to be replaced by early 2026.

City officials said the replacement work will not interrupt water service and will not affect customers’ water bills. For details and to view daily consumption after replacement, residents were directed to plano.gov/waterbill.

Residents with questions were told to consult the city website for updates and identification guidance for workers performing meter work.