Smyrna staff seek roughly $66,000 for CityWorks online transition support

At the June workshop of the Smyrna Town Council, staff requested approval to place on the July agenda a change order with KCI Technologies to support the town’s migration from CityWorks on‑premises to CityWorks online. The request included an additional $47,670.50, with the speaker saying the total cost across two related projects would be “about $66,000.”

The work KCI would provide, as described by staff member Carl, covers configuration training, documentation and go‑live support after the council’s May decision to switch to CityWorks online. Carl said the consulting work follows an earlier analysis KCI performed on the town’s permitting and payment workflows and that “we had a number of other events come up including a security incident” during the period since that analysis.

Carl explained how permit case types and the town’s reporting needs will be handled in the new system: rather than matching the number of case types to separate reports, the team plans to consolidate about 42 reports into a smaller set by parameterizing queries so one report can serve multiple permit types. Carl said the city of Lebanon runs on eight reports and staff “think the 10 reports will be fine for us.”

Council members asked for clarification on the difference between case types and reports, and about how saved searches will translate into the new system; Carl said saved searches will become queries and that staff plan to prioritize and consolidate queries used by the town.

No formal vote was recorded at the workshop; staff asked that the change order be added to the July meeting agenda for formal consideration.