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Billing reports let staff spot likely leaks, contact customers, staff says
Summary
A municipal staff member said new daily billing reports have helped the billing department identify unusual water use patterns, let staff alert customers about possible leaks and make it easier to explain high bills.
A staff member said the utility's new daily billing reports have helped the billing department detect likely leaks and contact customers about unusual water use.
The change matters because it gives staff data to explain high bills and to reach out proactively, potentially reducing unresolved billing disputes and prompting customers to check plumbing.
"The customers have been, I…
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