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Hampton residents report problems with RecTrac household registrations; township staff says fixes are quick but limited by fraud controls
Summary
Residents described recurring problems with Hampton’s RecTrac recreation registration system for shared‑custody and dual‑household families; township staff said account changes must be performed by staff to guard against fraud and can usually be fixed in minutes, and council asked staff to consider clearer website guidance and a longer‑term fix.
A Hampton resident told council Wednesday that the township’s online registration system, RecTrac, does not handle shared‑custody or dual‑household situations well and asked whether the township will pursue a permanent fix.
Sage Herman Dietzel, who authorized another resident to read her public comment at the meeting, said her daughter could not be found in the system despite prior registrations and that the child’s account was attached to the nonresident parent’s account,…
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