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Committee hears limitations in 988 call data; staff plan local dashboard and follow-up with vendor
Summary
Staff told the Suicide Prevention Committee that the state vendor handling 988 calls does not provide localized chat/text breakdowns and that a national dashboard lacks local granularity; members said they will push for better data and develop a local historical dashboard.
Committee staff reported that the state vendor handling 988 calls for the region does not provide localized data for chat and text interactions, limiting the committee’s ability to analyze local need and response patterns.
"We identified Cerro Care as the organization that handles our phone calls for the state," Lucas told the committee, adding that the data…
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