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Pennington County treasurer seeks fixes for long lines as officials weigh kiosks, staffing and hours
Summary
Treasurer Annette Brandt told commissioners that long in‑person waits for titles and vehicle transactions are driving public complaints; the county is exploring additional self‑service terminals, staff increases and changes to hours of operation to reduce queues.
Pennington County Treasurer Annette Brandt told the Board of Commissioners on June 24 that her office is receiving more public complaints about long in‑person wait times for motor‑vehicle and title transactions and that the office is testing a mix of technology and staffing changes to bring wait times down.
“Our web contacts are coming in just as fast as the phone calls,” Brandt said. “The majority of the ones that are filling out the comment cards are actually stating they want [hours] to stay, but then their comment at the end says you need to shorten the treasurer’s line.”
Brandt said the office has been piloting an electronic queuing system and is encouraging the use of self‑service terminals that allow residents to renew registrations without staff help. She told the board that the state controls deployment of the larger self‑service kiosks and has told county staff the unit already at the courthouse didn’t show enough usage historically to justify an additional state‑owned kiosk — though the…
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