Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Government Operations topic
No spam. Unsubscribe anytime.
Santa Fe County adopts three‑year customer service enhancement plan framework
Summary
The Board approved a resolution directing county departments to develop three‑year customer service enhancement plans aligned with the county strategic plan and asked departments to include strategies, timelines and accountability measures.
Santa Fe County commissioners on June 24 adopted a resolution directing county departments to prepare three‑year customer‑service enhancement plans that align with the county’s strategic plan.
Chair Camilla Bustamante said the resolution grew from a 2024 declaration of customer‑service values and that staff piloted a customer service kiosk at 240 Grant Avenue. The resolution asks each department to include measurable goals, strategies, timelines and methods for evaluating effectiveness, and it tasks department leadership with ensuring accountability.
Commissioners discussed the resolution’s internal emphasis. Commissioner Justin Green urged that the plans address internal operations and cross‑department collaboration and that technology be used to ensure acknowledgement of constituent contacts. Commissioner Kekari Stone urged training on anti‑stigma and anti‑discrimination so customer service is inclusive of residents who are unhoused, Spanish‑speaking or low income.
Public works and county manager staff noted progress already in the pilot kiosk and that the board had approved interim budget funding for a new administrative position to staff the customer service center. Commissioners voted to approve the three‑year plan resolution and assigned a resolution number for the record.
