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Ways and Means member presses new Social Security commissioner to refocus customer service, modernize Ticket to Work and finish foster-care data exchanges
Summary
A member of the U.S. House Ways and Means Committee and chair of its Work and Welfare Subcommittee urged the newly confirmed Social Security commissioner at a committee hearing to refocus the Social Security Administration on customer service, modernize the Ticket to Work program and ensure statutorily required data exchanges with state child welfare agencies that track foster youth receiving benefits.
A member of the U.S. House Ways and Means Committee and chair of its Work and Welfare Subcommittee urged the newly confirmed Social Security commissioner at a committee hearing to refocus the Social Security Administration on customer service, modernize the Ticket to Work program and ensure statutorily required data exchanges with state child welfare agencies that track foster youth receiving benefits.
The lawmaker said the changes matter because the agency serves young people, seniors, disabled individuals and families who depend on timely and accurate benefits. "I look forward to hearing from you on your plans for refocusing the Social Security Administration on its customer service mission," the lawmaker said, asking the commissioner how the agency will reduce phone and disability-decision wait times and improve service delivery.
The member criticized recent agency actions under the Biden administration and raised three specific oversight areas. First, the…
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