Police to switch to Tyler Records Management System; go‑live planned in July
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Summary
The Police Department reported progress toward moving from an aging records system to the Tyler Records Management System; training and coordination with Schertz and Tyler are complete and the department aims to go live in late July.
Chief Cedric Gander updated council on the police department’s implementation of the Tyler Records Management System (RMS). Chief Gander said the city approved funding earlier and staff have completed data review and validation, coordinated with IT and GIS, tested property/evidence modules, and completed training modules for officers and records personnel.
The police department is coordinating with Schertz, which previously implemented Tyler, to learn best practices and has used Schertz as a subject‑matter resource during the transition. Chief Gander said staff and Tyler conducted multi‑hour trainings for sworn and civilian employees, including mobile report writing and evidence/property workflows, and that the new report‑writing module will be among the city’s early adopters for Tyler’s new application.
The department plans a multi‑day go‑live with Tyler representatives on site; Chief Gander said dates in late July are being targeted for the full switch. Council members asked for updates and the chief said staff will provide follow‑up reporting after the transition.
Why it matters: Moving to a modern RMS can improve report accuracy, property/evidence tracking and analytics and increase officers’ ability to write reports from mobile devices. Staff framed the move as replacing an aging, outmoded system with cloud‑capable, modern functionality.
