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Library reports RFID tag problems and rising Hoopla costs; vendors troubleshooting
Summary
Trustees heard ongoing technical issues with RFID tags and self-check systems and discussed Hoopla subscription costs. Staff said vendor work in Australia fixed an antenna problem but issues persisted locally; trustees asked for replacement estimates and further troubleshooting.
Staff briefed the trustees on technology issues affecting check-out and on-demand digital services.
Jennifer said the library has an intermittent RFID/tag read problem affecting items that carry a different frequency range. She reported FE Technologies installed new antennas that resolved an analogous issue in Australia but said the problem persists in Franklin. Staff and board discussed options including replacing affected tags and upgrading antennas;…
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