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Panama City to study credits, policy after meter-antenna failures left some residents with large estimated bills
Summary
City staff said antennas on water meters degraded during supply interruptions and led to prolonged estimated billing for customers; staff will investigate crediting payments, possible forgiveness and managed-service options for meter lifecycle maintenance.
Panama City commissioners and staff discussed estimated water billing tied to failing meter antennas and asked staff to return with a policy and cost estimates, including a potential managed-service arrangement with Core & Main.
Why it matters: Multiple residents were reportedly placed on estimated billing when meter antennas failed or replacements were delayed; some accounts reportedly showed arrearages of more than $2,000. Commissioners said the city should consider credits or forgiveness for customers who were billed based on city equipment failures and asked staff to draft a policy limiting look-back periods for estimated charges.
Most-important details - Commissioners described supply-chain and COVID-era…
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