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San Angelo city clerk warns public information requests are overwhelming two-person office
Summary
City Clerk Heather told a council workshop that a surge in public information requests (PIRs) and inconsistent records practices are straining the city clerk's two-person office and prompting proposals for digitization, standardized records policy and added staff or shared resources.
City Clerk Heather told the San Angelo City Council workshop that the city clerk’s office receives a growing volume of public information requests and currently operates with only two staff, creating a capacity problem for timely records delivery and continuity.
She said the office had received 538 public information requests since Oct. 1 and is pacing for a roughly 20% increase over last year. "We use GovQA for our public information requests," Heather said, and noted the department relies on that portal to track timing and responses. She told council that "my deputy spends about 80% of her day" processing PIRs and she spends a smaller, but substantial, portion of her time on requests.
The issue matters because PIR demand ties directly to transparency and legal compliance. Heather outlined a SWOT assessment that flagged…
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