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Watershed officials report billing surge and outline collection steps; $40M in older delinquencies remain
Summary
Department leaders told the committee bills issued rose sharply year-over-year while delinquent balances include long-standing pre-COVID amounts; the department reported short-term collection gains and said legal limits constrain write-offs.
Deputy commissioner Hugh Smith, Office of Customer Care and Billing Services, and the Department of Watershed Management told the City Utilities Committee that year-over-year bills issued jumped about 20 percent while accounts established increased roughly 3 percent.
“Some of our efforts with disconnections has caused people to come in and establish accounts, which also leads to more billing,” Deputy commissioner Hugh Smith said, explaining part of the rise in bills issued.
Committee members…
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