District staff told the Anchorage School District Board on May 29 that they will consolidate multiple complaint channels into a single public-facing web form linked to the district’s Jira ticketing system and begin producing regular summary reports for the board.

The reported goal of the dashboard is to capture complaints that currently come by phone and email, and to integrate distinct processes such as student grievance, Title IX, library materials appeals and other district complaint pathways into one trackable system. A staff member told the board the plan is to train internal staff over the summer and to have the system operational “by August 1, have that implemented” with the ability to generate periodic reports for the board.

Why it matters: Board members asked for the consolidated reporting both to understand complaint volumes and to have context when questions arise about spikes or trends. Several board members also emphasized that summary reporting should avoid disclosing confidential personnel or student-level details while still giving the board actionable trend information.

What staff described: The dashboard will use Jira for intake and workflow, allow classification by complaint category, and provide an external page that walks complainants through the right intake path. Staff said the first phase will capture what is received and noted they are still exploring labels and closure/status categories for outcome tracking. Board members asked whether the dashboard would distinguish substantiated from unsubstantiated complaints and whether it would include external agency filings; staff said it will show what has been received and that they are exploring how much outcome detail to include.

Board concerns and direction: Several board members warned against operational interference in employee disciplinary matters and reiterated limits on the board’s involvement in personnel decisions. The board asked staff to design summary reports that protect confidentiality while answering high‑level questions about volume, categories, and status. No formal motion was taken; staff described an implementation target of Aug. 1 and regular reporting to the board.

Next steps and timeline: Staff said they will train staff over the summer, implement the intake page linked to Jira, and return to the board with regular reports after the system goes live. Board members requested that staff consider including complaints coming from third-party sources (for example, external hotlines) if doing so is practical and consistent with privacy rules.