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Anchorage School District staff to implement public complaints dashboard, board asks for regular reports
Summary
District staff outlined a plan to consolidate complaint intake into an online form and ticketing system and told the Anchorage School District Board they expect to implement the system by Aug. 1 and supply regular summary reports to the board.
District staff told the Anchorage School District Board on May 29 that they will consolidate multiple complaint channels into a single public-facing web form linked to the district’s Jira ticketing system and begin producing regular summary reports for the board.
The reported goal of the dashboard is to capture complaints that currently come by phone and email, and to integrate distinct processes such as student grievance, Title IX, library materials appeals and other district complaint pathways into one trackable system. A staff member told the board the plan is to train internal staff over the summer and to have the system…
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