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988 calls rise in Spokane; regional crisis line integration, 24/7 dispatch unit expand response
Summary
Frontier Behavioral Health and Spokane’s ASO reported increased use of 988 in the region, plans to add chat and text this fiscal year, and a newly operational 24/7 mobile dispatch coordination unit to streamline crisis triage and mobile response.
Jan (Frontier Behavioral Health) reported that 988 call volume has increased in the Spokane region and that users are choosing 988 more often than the regional crisis line. She said Frontier currently handles voice calls and that chat and text are available from other 988 centers now; Frontier plans to add chat and text within the coming fiscal year so local callers can use those channels and reach a local team.
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