The Group Insurance Commission reported substantial digital adoption during annual enrollment, with staff saying 123,980 members — roughly 49.8% of membership — are registered for the GIC self‑service portal.

Paul Murphy, director of operations, said the portal has reduced paper processing and manual data corrections. "We have about a 123,980 members registered for our self-service portal. It puts us around 49.8% of our membership," Murphy said. He added that from July through May about 6,051 new hires were processed and "70% of our hire use the member portal to enroll in benefits." Murphy told the commission that 37,316 personal‑data fields were updated in members’ records through portal cases, replacing manual staff work.

Erica Chabelli, deputy executive director, and communications staff described outreach and digital engagement: benefit decision guides saw steadily higher web traffic since 2022, staff produced a range of digital deliverables and the GIC used social media and videos during the campaign. The commission also reviewed operational volumes: GIC staff answered 48,196 phone calls January–May and handled substantial chat traffic during annual enrollment; 3,639 subscribers changed health plans during the enrollment window (2,584 via the portal). Staff noted an increase to the basic life insurance benefit effective July 1 — roughly 166,830 members will see basic life coverage increase from $5,000 to $10,000 — and reported the town of Holliston will join the GIC effective July 1 with 558 subscribers.