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GIC reports near‑50% portal registration, increased digital transactions and lower paper corrections during annual enrollment
Summary
The GIC reported that 123,980 members — about 49.8% — are registered for its self‑service portal; 70% of new hires used the portal for enrollment, thousands of personal data fields were updated online, and phone and chat volumes rose during the enrollment period.
The Group Insurance Commission reported substantial digital adoption during annual enrollment, with staff saying 123,980 members — roughly 49.8% of membership — are registered for the GIC self‑service portal.
Paul Murphy, director of operations, said the portal has reduced paper processing and manual data corrections. "We have about a 123,980 members registered for our…
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