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Enforcement report: 34 complaints in quarter, backlog and unlicensed‑practice investigations remain
Summary
The enforcement unit reported 34 complaints received in Q3 (including four with criminal charges or convictions), 26 investigations closed and a substantial pending caseload; staff said vacancies contributed to longer case times and noted 11 pending unlicensed‑practice investigations.
Executive Officer Ben Bodhi presented the enforcement report for Q3 (2024–25) and summarized complaint and investigation activity to the board on June 13.
“Total received was 34. Among those, we had 4 for criminal charges or convictions, 5 for ****** misconduct, 10 for unprofessional conduct, 8 for incompetence or negligence, 1 for non jurisdictional, 6 for fraud,” Bodhi read from the report. He later said 34 investigations were received in Q3, 26 were closed and “318 are pending.”
Bodhi reported performance measures including 22 desk investigations and 4 field investigations closed in the quarter, with an average days‑to‑close figure provided to the board. He gave an aging breakdown for non‑AG cases and said some cases—particularly those that cross jurisdictions or involve possible fraud—require lengthy interaction with other state or international agencies. The enforcement unit issued two citations in the quarter and had no final orders closed during Q3. He noted an attorney general case was initiated and three others remained pending. The board’s probation population decreased to two licensees from a prior year count of 13.
Board members questioned whether some investigation categories were within target timelines and whether the number of unlicensed‑practice complaints had changed. Bodhi said targets exist but the unit exceeded some target times and attributed part of the backlog to vacancies in enforcement positions; he said staff are making headway in reducing the pending caseload. On unlicensed practice, he confirmed there were 11 pending investigations and noted that some matters are non‑jurisdictional or involve out‑of‑state practitioners the board cannot reach.
Board members and staff discussed fraud allegations (some involve insurance or accounting issues) and the potential workload impact of document collection and case processing. No disciplinary final orders were reported closed in the quarter.
The board requested ongoing attention to aging investigations and staffing; staff said they will continue to report enforcement performance measures at future meetings.
