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Phenix City says contractor hired as widespread leaks and meter failures leave about 10% of meters unread
Summary
City staff told the Phenix City Council that staffing shortages and equipment failures have left roughly 10% of water meters unread (about 1,600), prompted estimated billing, and led the city to hire an independent contractor and triage repairs.
Phenix City officials told the City Council they have increased repairs after staffing shortages and equipment failures left about 10% of the water-meter system unread, producing estimated bills for affected customers.
City staff said the council authorized a bid process and that an independent contractor has been hired to address leaks and meter repairs. The city is triaging repairs by volume and prioritizing larger leaks first; staff said they are repairing “somewhere around 30 plus leaks, a month, to to get repaired.”
The issue dates to failures in the automated meter-reading system that accelerated in 2015–2016, staff said.…
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