Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Headquarters Kansas updates Douglas County commissioners on 988/crisis line operations and staffing
Summary
Leaders from Headquarters Kansas briefed the commission on staffing, call volume, geo‑routing limitations of 988, partnerships with Bert Nash and the TRC, and plans to improve quality assurance and outcome tracking; the item was information only.
Leaders from Headquarters Kansas, the nonprofit that operates the statewide 988 call center serving Douglas County, presented an update June 18 on staffing, call volumes, partnerships and operational changes since 988 launched in 2022.
Dan Watkins, interim executive director of Headquarters Kansas, said the agency has rebuilt operations over the past year and is collaborating with local partners, including Bert Nash and the Douglas County crisis response team. Carly Williams, director of quality assurance and compliance at Headquarters Kansas, described operational reforms, new staffing models and work to improve data tracking and outcomes measurement.
Nut graf: The presentation emphasized that the 988 transition changed volume and routing for crisis contacts and that local infrastructure…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
