Commission adopts new OMI contract after auditor report; requires annual performance metrics at budget hearings

The Pembroke Pines City Commission approved a multi‑year operations and management contract with Operations Management International (doing business as Jacobs/OMI) on Wednesday after receiving an audit and a separate operational assessment that flagged customer‑service and billing process gaps.

Why it matters: The contract governs day‑to‑day water, wastewater and customer‑service operations for the city’s utility system. Commissioners debated whether to run a competitive procurement or extend the incumbent’s contract, citing the city’s upcoming PFAS treatment design and major capital projects.

Audit highlights and staff recommendations City audit consultants (Forvis Mazars and the city commission auditor’s office) presented a focused assessment of OMI’s billing operations, customer service, vendor monitoring and internal controls. Key findings included: - Vendor performance monitoring: Recommendation to formalize service‑level agreements and key performance indicators (KPIs) and to maintain internal standard operating procedures for KPI review and escalation. - Billing controls: Suggested formal review and approval processes for the “high/low” billing…