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9‑1‑1 directors warn staffing still tight; pilot AI training used to speed COVID‑era‑long dispatch training
Summary
Emergency Communications (9‑1‑1) told the finance committee it has cut mandatory overtime through hiring and vendor support, is using an AI‑driven simulator to shorten training time, and still needs about 26 floor staff to reach preferred staffing levels.
Director Mike Soretta told the finance committee that Rochester’s Emergency Communications center (9‑1‑1) has cut the volume of forced overtime compared with last year by changing how recruits are trained, using a temporary vendor to cover peak shifts and outreach to recruit city residents.
Soretta said the center remains short of its target by roughly 26 floor personnel. He described a multipronged strategy: speed up training by using a new AI‑driven simulation platform that generates realistic practice calls from anonymized real calls; partner with state programs to fast‑track candidates; run staged classes and internships with local schools and summer candidates; and bring in a vetted…
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