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Commissioners weigh forgiving estimated-billing arrears after meter antenna failures
Summary
Commissioners discussed crediting payments and forgiving unpaid balances on accounts that were billed on estimates after long-running meter antenna failures. Staff were asked to check bond-holder constraints and to return with a recommended policy or ordinance for commission action.
Commissioner Granger raised concerns at a virtual workshop about residential accounts that accumulated large balances after the city's automated meter antennas failed and meters were billed on estimated usage.
Granger said some households have more than $2,000 in arrears tied to estimated billing during the period when antenna replacements were unavailable. He proposed that accounts currently on payment plans that have made payments should have those payments applied as credits to the account and that the remaining estimated balance be forgiven in order to reestablish service and move customers back onto current billing.
Why it matters: the water system operates as an enterprise fund,…
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