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Centerton approves BSNA software upgrade for permits, inspections and business licensing
Summary
The council approved a multi‑department agreement with BSNA Software to modernize planning, building inspections and business licensing; staff cited roughly $68,000 in initial setup costs and an ongoing annual fee to be split among departments.
The Centerton City Council on June 10 authorized a resolution to purchase an upgraded, cloud‑based software suite from BSNA (Bath, Michigan) to serve the city’s Planning, Building Safety and Administration departments.
City staff said BSNA had been used by the city previously but that the software has since been modernized to a web‑based, cloud environment. Staff reported they evaluated multiple vendors and recommended BSNA because the updated platform supports web access, inspection workflows and a business license portal that will streamline interdepartmental processes. The initial implementation and setup costs were cited by staff at roughly $68,000; staff said annual maintenance/support fees will be shared across the three departments.
Planning staff told the council that the cloud‑based approach addresses prior limitations (slow VPN connections and problems with field inspection access) and will allow better interdepartmental visibility of permits and licenses. The council adopted Resolution 2025‑28, authorizing the mayor and city clerk to execute the agreement.
Why it matters: Modern permitting and licensing software affects how quickly permits and inspections can be scheduled and recorded, and a single vendor platform can reduce internal coordination time and paperwork. Staff said the change should make it easier for residents and businesses to apply online and for front‑line staff to manage records.
Action: Resolution 2025‑28 was adopted by roll call; staff will complete contract execution and begin implementation with the vendor, including migration of historical data and configuration for a business license portal.
