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Saint Charles Parish Waterworks launches text‑message opt‑in for account alerts
Summary
Parish President Jewell said Saint Charles Parish Waterworks began a text‑message opt‑in service to send customers account and service alerts, including billing notices and low‑pressure advisories.
Parish President Jewell told the council that Saint Charles Parish Waterworks rolled out a text‑message opt‑in last Friday to send customized account alerts to customers.
The service is intended to notify customers about low water pressure in specific billing areas or cycles, to report when an issue is resolved, and to send billing and account messages. "This is to send you all customized alerts about your account ... we hope to just be better connected to our residents and customers," Jewell said.
Jewell said the service will allow the parish to notify customers when crews are working in an area and when service has been restored.
The transcript records the launch announcement and its intended purpose; no formal vote or ordinance accompanies the rollout in the provided remarks.
