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Port Orange to switch utility-billing system to Tyler; online payments paused for two weeks
Summary
City staff said Port Orange will switch utility‑billing software to Tyler on June 23; online and phone credit‑card payments will be unavailable for about two weeks and customers must re‑create online accounts after launch on July 7.
The City of Port Orange will migrate its utility‑billing system from a legacy platform to a new Tyler system beginning June 23, staff announced at the June 10 council meeting.
Robin Fenwick, assistant city manager, described the change as the next step after the city’s recent finance and HR migrations. Fenwick said the legacy system will be taken offline on June 23 and the expected timeline to restore full online payment functionality is July 7. She said customers will need to create new online accounts in the Tyler system and that historical online bill viewability will start from the migration date forward.
City staff advised several operational changes: customers who currently pay by providing card numbers over the phone will no longer be able to give card information to a live customer service representative; instead, payments will be accepted through an automated phone system or online portal. Residents who set up autopay through a voided check will not have to take action; staff said those accounts will continue to function after the migration. City staff also said they will not perform service shutoffs during July to avoid billing disruption while customers migrate to the new system.
Fenwick asked residents who need in‑person assistance to visit customer service and noted city personnel are prepared to help set up accounts. She said the city has posted notices on the website and social media, and that targeted emails would instruct customers about required actions. Staff emphasized that mailed paper bills will continue to be offered to customers who prefer them.
The city characterized the new system as a modernization effort that will centralize billing functions and reduce third‑party payment processing.
City staff said they will monitor the migration and provide assistance for residents who need help setting up new accounts after the system goes live July 7.
