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Committee backs plan for dedicated police administrative phone line and updated voicemail
Summary
Advisory committee and staff proposed creating a publicized administrative phone line for the police department (separate from 911) with clear disclaimers about response time, and updating voicemail routing so calls ring multiple phones during business hours and are accessible to staff after hours.
Members of the Public Health & Safety Committee and staff discussed a communications plan to improve how residents reach the police department for non‑emergencies, including a dedicated administrative phone line and updated voicemail messages.
The advisory committee recommended a six‑month trial of an administrative police phone line publicized on the borough website, with a strong disclaimer…
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