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Residents report problems with outsourced tax collector; New Carlisle staff to monitor and consider alternatives
Summary
Council members and residents reported repeated complaints about the city's income tax collector (CCA); staff said they can assist residents and will pursue vendor engagement and possible alternative quotes.
Several council members and residents told the New Carlisle City Council on June 2 that they continue to receive complaints about the third-party income tax collector the city uses, CCA, citing rudeness, missed receipts and slow responses.
Finance Director Colleen Harris outlined the city’s rationale for outsourcing, saying it saves the city money compared with in-house staffing and that…
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