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Treasury, taxation and motor vehicle services present staffing squeeze; county subsidizes state motor vehicle function
Summary
Treasury and motor vehicle leaders told the commission turnover, steady headcount since 2012 and rising transaction volume have stretched operations; the office requested RARs for staffing and inflationary costs and noted the county currently subsidizes motor vehicle services with property tax dollars.
Tom Franzen, director of Treasury, Taxation and Vehicles (TTV), told commissioners the department has restructured and repurposed a vacant leadership position into two frontline motor vehicle specialists but that overall staffing levels have remained essentially unchanged since 2012 while population and transaction growth have increased demand.
Franzen said the department processed about 713,000 transactions in the prior year and that motor vehicle counter wait times have lengthened from a pre‑pandemic target of around 60 minutes to an average in the 120–180 minute range; the department’s 2026 RAR requested funding to add up to 16 FTEs to return toward a…
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