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Integrated Family Services outlines 24/7 mobile crisis team and an urgent-care center opening in October
Summary
Integrated Family Services told the Pitt County Board of Commissioners it operates a 24/7 mobile crisis team, an open-access clinic and plans a behavioral health urgent-care center in Greenville this October that will accept children and adults for short-term observation.
Integrated Family Services CEO Natasha Holly told the Pitt County Board of Commissioners on June 16 that the agency operates a 24-hour mobile crisis team and will open a behavioral health urgent-care center in Greenville this October.
Holly said the urgent-care center, described in her presentation as the county’s first “behavioral health urgent care” in the eastern part of the state, will be at 3005 Statinsburg Road, will serve children ages 4 and up as well as adults, and will have capacity for 12 people with up to 24 hours of observation.
Why this matters: Holly said crisis services can reduce unnecessary emergency department visits and lessen strain on law enforcement by offering stabilization, assessment and same-day connections to ongoing care. She also described an open-access outpatient clinic at 2305 Executive Circle that will take walk-ins Monday through Thursday from 8 a.m. to 2 p.m., and said the mobile crisis team can respond in person or virtually to calls from families, schools, EMS and law enforcement.
Holly said her organization has developed correspondent partnerships with several law-enforcement agencies so clinicians can respond alongside officers when staffing allows. She described closer collaboration with ECU Health to improve transitions from hospital-based care to community services and noted the new ECU Behavioral Health Hospital’s planned opening will increase the need for coordinated outpatient supports.
Holly asked the board for help raising awareness of the services, for partnership opportunities with county programs and for advocacy to sustain the new urgent-care center. "These services are here. They're working. And with your help, they can be even stronger," she said.
County Manager Lauren Gallagher and Commissioner Huggins were present; Huggins had helped arrange the presentation and was thanked during Holly’s remarks. The board did not take formal action on funding during the meeting; Holly’s presentation was informational and a request for continued community partnership and public awareness.
The presentation included operational details (hours, age ranges and capacity) and immediate next steps for outreach and partnerships.
Looking ahead: Holly said the urgent-care clinic will open in October and that Integrated Family Services would welcome follow-up conversations with commissioners and county departments on referral pathways and public information so residents and first responders know how to access the services.
