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Commissioners consider moving 9-1-1 software to PTS Solutions; decision deferred for vendor follow-up
Summary
Staff presented quotes from PTS Solutions to replace the county's current 9-1-1 dispatch software; quotes include a $19,000 startup and $10,000 annual maintenance for CAD and separate mapping costs. Commissioners asked staff to clarify contract start dates and payment timing before taking a motion.
MILLER COUNTY — Miller County emergency communications staff reviewed options to replace the county’s 9-1-1 computer-aided dispatch (CAD) software and mapping services, and presented quotes from a vendor, PTS Solutions, while the commission deferred formal approval pending clarification of contract timing and cancellation fees.
The presenter told the commission that the county's current vendor-provided system requires periodic updates and has remote-access limitations. She said PTS Solutions, which partners with the county's current vendor for mapping integration, provided a quote of roughly $19,000 to start for the CAD system with an annual maintenance fee near $10,000. An additional mapping option was quoted at $9,000 to start with $4,400 in annual costs.
“This company that I've talked to that works with West Veil, they also offer it as a cloud base, which is better for us as far as the software goes,” the presenter said, describing cloud-based remote access and fewer limits on simultaneous users. Staff emphasized the transition could use existing equipment and that costs could be paid from the county's E-9-1-1 account rather than the general fund.
Commissioners asked about contract start dates and whether the county would be double-paying maintenance if it signed a vendor before the current contract's December expiration. The presenter said quotes were time-limited (CAD quote good until July 17; mapping quote until August) and agreed to contact the vendor for payment/timing details and to return to the commission with that information before taking a formal vote.
Ending: Commissioners agreed to meet again before the vendor quote expirations to decide whether to approve the procurement; no contract award was made at the meeting.
