CHRISTUS Good Shepherd outlines community health work and GLOW enrollment metrics

Representatives from CHRISTUS Good Shepherd presented program and community-benefit information to the Longview City Council on June 12, 2025, describing clinical capacity, outreach efforts and participation in the Greater Longview Optimal Wellness (GLOW) collaborative.

Jamie Brogan, vice president of mission integration, and Amy Cockrell, director of quality management for CHRISTUS Good Shepherd, described the health system’s mission, scope of services and investment in the region, and provided enrollment and encounter metrics for the GLOW program.

Brogan said CHRISTUS Good Shepherd’s calendar-year 2024 figures included more than 18,000 inpatients, over 124,000 emergency-department visits, more than 14,000 surgeries, over 1,000 births and almost half a million outpatient encounters at Good Shepherd. Brogan and Cockrell also noted system designations such as stroke, maternal and neonatal specialties and trauma designations. The presenters said the system has recently opened ambulatory cath labs, plans to open an emergency department in Henderson in July and has broken ground on a cancer center; they described current capital investments totaling about $58,000,000.

On community benefit, presenters said CHRISTUS Good Shepherd provides roughly $35,000,000 to $40,000,000 in charity care across Longview and Marshall, and that the system’s financial assistance policy covers uninsured patients up to 300% of the federal poverty level, with prorated assistance up to 400%. CHRISTUS representatives said assistance information is available on their website in English, Spanish and Vietnamese. The presenters also described a triennial community health needs assessment and said the most recent assessment period concluded in June, with updated data to be released later in the summer and fall.

Regarding GLOW, the presenters said CHRISTUS Good Shepherd provided a recent data batch to research partners and reported 154 community members enrolled through calendar year 2024, accounting for over 1,900 total encounters across emergency-department and inpatient units; presenters noted that individual patient encounters ranged from a single visit to as many as 97 visits for one person. Brogan and Cockrell also outlined allied-health partnerships with about 18 independent school districts and 19 colleges, student shadowing and training programs for over 600 students, mobile mammography services, a mobile athletic training room, partnerships with the Longview Fire Department to provide a master’s-level athletic trainer, and local grantmaking via the CHRISTUS Community Impact Fund (approximately $250,000 to $300,000 annually for local grants).

Council members did not offer formal action on the presentation; the session functioned as an informational briefing. No specific city-funded commitments or contractual agreements were made during the presentation, though presenters described ongoing partnerships and grant-supported community programs.