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County to switch short-term-rental software; commissioners approve $11,662 startup and $5,412 annual fee
Summary
Fannin County approved replacing its short-term-rental/tax software with a new vendor, authorizing $11,662 for setup and an annual maintenance fee of $5,412; officials said the change is expected to reduce errors and save money over time.
The Fannin County Board of Commissioners approved switching the county's lodging/short-term rental software to a new vendor, authorizing an $11,662 initial setup payment and a recurring $5,412 annual maintenance fee for the new module.
Marie Wood, identified as the lodge administrator, said the county's current vendor has repeatedly posted incorrect credits to customer accounts and that the county has been unable to get all promised features from the incumbent provider. Wood said the current vendor has been in place since February 2017 and that monthly erroneous credits have ranged from about $31,000 to higher figures in prior months; she described the issue as a software "glitch" the vendor has not fixed.
Wood told commissioners the new software (referred to in the discussion as the "sale" vendor) was demonstrated to staff, is used by other local governments, and is expected to be user-friendly. She said the county would keep account numbers the same and that the vendor will perform the transition remotely. Wood and staff plan to notify customers, provide new PINs as needed, and meet with local property managers to ease the transition.
Wood and meeting participants estimated the county has roughly 2,800 short-term rental cabins currently in the system, with an inflow of 3'0 new applications weekly. She said the vendor selection was based on usability and cost; she said other vendors reviewed were quoted much higher costs.
A motion to approve the transition, with the stated initial cost of $11,662 and $5,412 annual maintenance, carried on a voice vote. The transcript records no roll-call tally or a signed contract in the meeting record.
