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District reviews Net Promoter Score and plans KPI‑driven communications; staff recommends expanded, more frequent feedback
Summary
Communications director reviewed limitations of a once‑annual Net Promoter Score from the climate survey and proposed more frequent, targeted touchpoints (school, district, community) plus a KPI approach tied to communications milestones. Board members discussed survey response rates and how climate data should inform school action plans.
The district’s communications director presented an update on the Net Promoter Score (NPS) and outlined next steps to make parent and community feedback more actionable.
Katie Neiman said the annual NPS question (0–10 scale) produced a negative 29 score in 2023 from 834 responses and improved to negative 21 in 2024 from roughly 1,200 responses. Neiman cautioned that the one‑question annual survey reached a limited…
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